Privacy Policy – The Warehouse Norfolk
1. Background
This privacy notice explains what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all services we provide, including venue hire, events, memberships, ticket sales, and newsletter subscriptions. By using our website, booking services, or attending our events, you agree to this privacy policy.
2. Changes to this Privacy Notice
We may update this privacy policy from time to time to reflect changes in the law or our practices. We encourage you to review it periodically. A copy of the latest version can be provided on request.
3. What Personal Information Do We Collect?
Depending on how you interact with The Warehouse Norfolk, we may collect:
● Full name and contact details (address, phone number, email address)
● Booking details (venue hire agreements, ticket purchases, event registrations)
● Payment details (card details are securely processed by our payment providers and not stored by us)
● Records of communications with us (email, website enquiries, or phone calls)
● Newsletter sign-up information (name and email)
● CCTV images for the safety and security of our premises (where applicable)
4. How Do We Collect Your Information?
We only collect personal information directly from you when you:
● Book tickets, hire the venue, or make a purchase
● Subscribe to our mailing list
● Contact us via phone, email, or through our website
● Attend our premises (security systems may record CCTV)
5. How We Use Your Personal Data
e use your personal information for the following purposes:
a) To process bookings, ticket sales, and venue hire agreements
b) To manage your relationship with us (including invoicing and payments)
c) To communicate important updates regarding your booking or our services
d) To send marketing communications (if you have given consent)
e) To ensure the safety and security of our premises and customers
f) To comply with legal and regulatory obligations
6. Legal Grounds for Processing
We process your personal data on the following bases:
● Contractual necessity – to provide services you have requested (e.g. ticket sales, venue hire)
● Legitimate interests – for business operations, customer communication, and premises security
● Consent – where you have opted in to receive marketing communications
● Legal obligation – to comply with laws, taxes, and regulatory requirements
7. Sharing Your Personal Information
We do not sell or trade your data. We may share information with:
● Trusted third-party service providers (e.g. payment processors such as PayPal or Stripe, email marketing platforms)
● Legal or regulatory authorities, if required by law
8. International Transfers
We do not knowingly transfer your personal data outside the UK or European Economic Area (EEA).
9. How Long We Keep Your Data
We keep your personal information only as long as necessary:
● For bookings and financial records – in line with legal and accounting requirements
● For marketing – until you withdraw consent or unsubscribe
● For CCTV – usually up to 30 days, unless required for investigations
10. Your Rights Under Data Protection Law
You have the following rights:
● To be informed about how we use your data
● To access your personal information
● To have inaccurate data corrected
● To request deletion of your data (“right to be forgotten”)
● To restrict or object to our processing of your data
● To request portability of your data
● To withdraw consent for marketing at any time
You can exercise these rights by contacting us (see section 12).
11. Marketing Preferences
If you opt in, we may contact you by email, phone, or social media with updates about our events and services. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
12. Contact Us
If you have any questions about this privacy notice, or wish to exercise your rights, please contact us:
The Warehouse Norfolk
Garage Lane
Setchey
Norfolk
PE33 0BE
Email: [email protected]
Phone: 01553 812000
1. Background
This privacy notice explains what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all services we provide, including venue hire, events, memberships, ticket sales, and newsletter subscriptions. By using our website, booking services, or attending our events, you agree to this privacy policy.
2. Changes to this Privacy Notice
We may update this privacy policy from time to time to reflect changes in the law or our practices. We encourage you to review it periodically. A copy of the latest version can be provided on request.
3. What Personal Information Do We Collect?
Depending on how you interact with The Warehouse Norfolk, we may collect:
● Full name and contact details (address, phone number, email address)
● Booking details (venue hire agreements, ticket purchases, event registrations)
● Payment details (card details are securely processed by our payment providers and not stored by us)
● Records of communications with us (email, website enquiries, or phone calls)
● Newsletter sign-up information (name and email)
● CCTV images for the safety and security of our premises (where applicable)
4. How Do We Collect Your Information?
We only collect personal information directly from you when you:
● Book tickets, hire the venue, or make a purchase
● Subscribe to our mailing list
● Contact us via phone, email, or through our website
● Attend our premises (security systems may record CCTV)
5. How We Use Your Personal Data
e use your personal information for the following purposes:
a) To process bookings, ticket sales, and venue hire agreements
b) To manage your relationship with us (including invoicing and payments)
c) To communicate important updates regarding your booking or our services
d) To send marketing communications (if you have given consent)
e) To ensure the safety and security of our premises and customers
f) To comply with legal and regulatory obligations
6. Legal Grounds for Processing
We process your personal data on the following bases:
● Contractual necessity – to provide services you have requested (e.g. ticket sales, venue hire)
● Legitimate interests – for business operations, customer communication, and premises security
● Consent – where you have opted in to receive marketing communications
● Legal obligation – to comply with laws, taxes, and regulatory requirements
7. Sharing Your Personal Information
We do not sell or trade your data. We may share information with:
● Trusted third-party service providers (e.g. payment processors such as PayPal or Stripe, email marketing platforms)
● Legal or regulatory authorities, if required by law
8. International Transfers
We do not knowingly transfer your personal data outside the UK or European Economic Area (EEA).
9. How Long We Keep Your Data
We keep your personal information only as long as necessary:
● For bookings and financial records – in line with legal and accounting requirements
● For marketing – until you withdraw consent or unsubscribe
● For CCTV – usually up to 30 days, unless required for investigations
10. Your Rights Under Data Protection Law
You have the following rights:
● To be informed about how we use your data
● To access your personal information
● To have inaccurate data corrected
● To request deletion of your data (“right to be forgotten”)
● To restrict or object to our processing of your data
● To request portability of your data
● To withdraw consent for marketing at any time
You can exercise these rights by contacting us (see section 12).
11. Marketing Preferences
If you opt in, we may contact you by email, phone, or social media with updates about our events and services. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
12. Contact Us
If you have any questions about this privacy notice, or wish to exercise your rights, please contact us:
The Warehouse Norfolk
Garage Lane
Setchey
Norfolk
PE33 0BE
Email: [email protected]
Phone: 01553 812000